Account Deletion
ES

Account Deletion Guide for Wellcue

Last Updated: November 5, 2025

1. Introduction

This guide explains how to delete your account from the Wellcue application and what happens to your data when you delete your account. We respect your right to control your personal information and have made the account deletion process straightforward and transparent.

2. How to Delete Your Account

2.1 From the Mobile Application

To delete your account from within the Wellcue app, follow these steps:

  1. Open the Wellcue app on your mobile device
  2. Navigate to Settings - Tap on the settings icon or menu option
  3. Access Account Settings - Look for "Account" or "Profile" section
  4. Select Delete Account - Tap on the "Delete Account" option
  5. Confirm Deletion - You will be asked to confirm your decision
  6. Enter Your Password - For security purposes, you may be required to enter your account password
  7. Confirm Final Deletion - Tap "Delete" or "Confirm" to permanently delete your account

2.2 Account Deletion Process

Once you confirm the deletion:

  • Your request will be processed immediately
  • You will receive a confirmation email at your registered email address
  • Your account will be permanently deleted within 30 days
  • During this 30-day period, you can contact support to cancel the deletion if you change your mind

3. What Happens to Your Data

3.1 Immediate Actions

Upon account deletion confirmation:

  • Your account will be deactivated immediately
  • You will not be able to log in or access your account
  • All app access will be revoked

3.2 Data Deletion Timeline

Permanent deletion occurs within 30 days:

  • All personal information (name, email, profile picture)
  • All health and fitness data (food records, exercise logs, medication schedules, etc.)
  • All preferences and settings
  • All associated metadata and analytics

3.3 Data Retention Exceptions

The following data may be retained for legal or operational purposes:

  • Transaction records - Financial transactions related to in-app purchases (if applicable) may be retained for tax and accounting purposes as required by law
  • Anonymized analytics - Aggregated, anonymized data that cannot be associated with your account may be retained for service improvement
  • Legal obligations - Data required to comply with legal obligations, resolve disputes, or enforce agreements may be retained

4. Important Considerations

4.1 Data Backup

Before deleting your account, we strongly recommend:

  • Exporting any health data you wish to keep
  • Taking screenshots of important information
  • Saving any data manually if needed

Note: Once your account is permanently deleted, we cannot recover your data.

4.2 Subscription and In-App Purchases

If you have an active subscription or unused in-app purchases:

  • Subscriptions - Your subscription will be canceled, but you may be eligible for a refund according to the terms of your subscription platform (Apple App Store or Google Play Store)
  • In-App Purchases - Any unused purchases tied to your account will be lost upon deletion
  • Refunds - Contact your platform's support (Apple or Google) for refund inquiries

4.3 Third-Party Integrations

If you have connected third-party services:

  • All third-party connections will be disconnected
  • Data shared with third-party services will be handled according to their privacy policies
  • We recommend reviewing and disconnecting third-party services before account deletion

5. Reversing Account Deletion

5.1 30-Day Grace Period

You have 30 days from the deletion request to cancel the deletion:

  • Contact our support team at [support email]
  • Provide your account email address
  • Request account restoration
  • We will verify your identity and restore your account if the request is made within the 30-day period

5.2 After 30 Days

After 30 days:

  • Account deletion is permanent and irreversible
  • We cannot recover your data
  • You will need to create a new account if you wish to use Wellcue again

6. Alternative Options

If you don't want to delete your account permanently, consider these alternatives:

6.1 Account Deactivation

  • Temporarily disable your account
  • Your data will be preserved
  • You can reactivate your account at any time

6.2 Data Privacy Settings

  • Adjust your privacy settings
  • Limit data collection
  • Disable specific features
  • Remove specific data types

6.3 Contact Support

  • Contact our support team for assistance
  • Discuss your concerns
  • Explore alternative solutions

7. Support and Contact

If you need assistance with account deletion or have questions:

  • Email Support: [support email]
  • Response Time: We aim to respond within 24-48 hours
  • Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (Argentina Time, UTC-3)

8. Changes to This Policy

We may update this Account Deletion Guide from time to time. We will notify you of any changes by:

  • Posting the new guide on this page
  • Updating the "Last Updated" date
  • Notifying you via email if there are significant changes

9. Additional Information

For more information about:

Last Updated: November 5, 2025
Effective Date: November 5, 2025